Shipping policy

At Sultans, we strive to ensure your orders are delivered promptly and smoothly. Please find the details of our shipping options and timelines below:

Shipping Options

  • Standard Free Shipping: Estimated delivery within 5-10 business days (Monday to Friday, excluding holidays and weekends).

Order Processing & Delivery Times

  • Processing Time: Orders are typically prepared for shipment within 1-3 business days (Monday to Friday, excluding holidays).
  • Shipping Duration: Packages are expected to arrive within 5-10 business days once shipped.
  • Delivery Estimate:
    Estimated delivery time = Processing Time + Shipping Duration

Tracking Information

Once your order has been processed and dispatched, you will receive a tracking number via email within 1-5 business days.

Returns Policy

We gladly accept returns within 30 days from the date your order is delivered. For further instructions, please refer to our Return Policy.

Contact Information

  • Email: support@sultans-store.com
  • Office Address: 26819 Granite Valley Ln, Cypress, TX 77433, United States
  • Customer Support Hours: Monday through Friday, 9:00 AM - 5:00 PM (CT)