Shipping policy
At Sultans, we strive to ensure your orders are delivered promptly and smoothly. Please find the details of our shipping options and timelines below:
Shipping Options
- Standard Free Shipping: Estimated delivery within 5-10 business days (Monday to Friday, excluding holidays and weekends).
Order Processing & Delivery Times
- Processing Time: Orders are typically prepared for shipment within 1-3 business days (Monday to Friday, excluding holidays).
- Shipping Duration: Packages are expected to arrive within 5-10 business days once shipped.
-
Delivery Estimate:
Estimated delivery time = Processing Time + Shipping Duration
Tracking Information
Once your order has been processed and dispatched, you will receive a tracking number via email within 1-5 business days.
Returns Policy
We gladly accept returns within 30 days from the date your order is delivered. For further instructions, please refer to our Return Policy.
Contact Information
- Email: support@sultans-store.com
- Office Address: 26819 Granite Valley Ln, Cypress, TX 77433, United States
- Customer Support Hours: Monday through Friday, 9:00 AM - 5:00 PM (CT)