FAQs

Frequently Asked Questions

1. How much is the shipping fee for domestic orders?
The flat shipping rate for all domestic orders is $6.38, regardless of location or item quantity.

2. How long does it take to process and ship an order?
Orders are typically processed within 1 to 3 business days. Once shipped, delivery takes 5 to 10 business days.

3. Will I receive a tracking number for my order?
Yes, a tracking number will be emailed to you within 1 to 5 business days after your order has been shipped.

4. Can I return an item if I change my mind?
Yes, returns are accepted within 30 days of delivery if the item is in like new condition with all original tags and packaging.

5. How do I request a return?
To request a return, email us at support@sultans-store.com with your order number or payment reference. Do not return items without confirmation.

6. What if my order arrives damaged or incorrect?
Contact us immediately at support@sultans-store.com. If the issue is confirmed to be our fault, we will issue a full refund without requiring a return.

7. How long does it take to receive my refund?
Refunds are issued within 3 business days after your return is approved. Bank or provider processing times may vary.

8. Who pays for return shipping?

Customers are responsible for return shipping costs unless the product is defective or the error was on our side.

9. Do I need a PayPal account to make a purchase?
No, you can use the “Pay with Debit or Credit Card” option at checkout without creating a PayPal account.

10. How can I contact customer support?
Email us at support@sultans-store.com. Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (Central Time).